How can we help?

Why has my doctor given me a unique access code?

Your IBD team may give you a unique access code for IBDmate. This means that your doctor or nurse has selected (‘prescribed’) some information within IBDmate that they think will be useful for you or that you need to know as part of your treatment.

The unique access code is how you access this personalised information. It may include details about your disease or treatments, procedures you may be due to have or something you may be struggling with, such as school or mental health.

To activate your unique access code go to ibdmate.app/code and enter the code when prompted.

If you have previously used a unique access code and your doctor has issued you with a new one then you use it in the same way, all your courses will be available for you.

Back to FAQs